[Expert Solution]: Create a real life scenario: Handling a…

Create a real life scenario: Handling a Difficult Patient Interaction Objective: Use active listening and empathy to de-escalate a tense patient interaction. Scenario: A patient who has been waiting for pain medication is upset and yelling at the nurse. The nurse must respond professionally to calm the situation. Instructions: 1. One student plays the patient; another plays the nurse. 2. The nurse must demonstrate active listening, open body language, and empathetic statements.